Refund and Cancellation Policy

This policy applies to all paid services you buy through the purchase flows TEBHOS supports — the in-app store and our payment provider Polar: TEBHOS Pro, Server Boosts, Shop Items and bundles, Business Class and Gifts. It supplements Section 6 of the Terms of Service; for refund matters this policy prevails.

Payments are collected by Polar as merchant of record; all approved refunds are made through Polar to the payment method you used for the purchase. Because your card details never reach us, we cannot refund to a different method.

This policy does not narrow your rights as a consumer under mandatory legislation (Turkish Law No. 6502, the Distance Contracts Regulation); it applies in addition to them.

For TEBHOS Pro and Business Class subscriptions (the initial purchase and every renewal), you can request a refund within 5 days of the purchase date. Send your request to [email protected] from the email address registered to your account (see Section 8); a Business Class request is submitted by the server owner.

Server Boosts, shop items and bundles fall outside this section and are not refunded (see Section 4).

• •Every request is reviewed individually. Refunds are not automatic; we assess your request in good faith, taking the circumstances of the purchase into account (usage, elapsed time, previous requests). We usually refund purchases made by mistake, duplicate purchases and purchases that do not work as expected.
• •Window. The 5-day window starts from the transaction date in Polar's purchase-confirmation email. Requests outside the window are accepted only for defective services or where mandatory law requires it.
• •How refunds are made. Approved refunds are made through Polar to the payment method you used. A refunded Pro subscription is removed from your account and a refunded Business Class subscription from the server; the server loses its Business Class perks (yellow tick, squircle look, Level 2 privileges, Discover tab).
• •Free boost allowance. When a Pro subscription is refunded, the 10 free boosts granted with that subscription, and any boosts applied with them, are also revoked.
• •Promotion exception. For purchases started at a discounted price, with a coupon or with a trial period, refunds are subject to the conditions stated when the promotion was offered; if those conditions do not provide for refunds, a refund is made only for a defective service.

To prevent abuse (for example repeatedly buying and refunding), subsequent refund requests from the same account may be declined and a purchase restriction may be applied to the account.

Gifts follow the refund rule of the product being gifted.

• •If the recipient has redeemed the gift — the gift has been applied to the recipient's account or the gift code has been used — the gift is deemed performed and is not refunded.
• •For unredeemed Pro gifts you can request a refund within 5 days of the purchase date; the gift is then cancelled and the code becomes void. After 5 days, unredeemed Pro gifts are not refunded; the recipient can redeem the code whenever they like.
• •Gifted Server Boosts and shop items (nameplates, avatar decorations, bundles) fall under Section 4 and are not refunded, even if unredeemed.
• •The recipient of a gifted Pro subscription can cancel it, but the recipient is not entitled to any refund or credit for the gift. Refunds are made only to the person who bought the gift and to the payment method used for the purchase.
• •Subject to mandatory law, we are not responsible for lost, stolen or unauthorised-redeemed gift codes; still, write to us in such a case and we will do what we can.

Server Boosts and Shop Items such as nameplates, avatar decorations and bundles are digital content delivered to your account or server the moment the purchase completes and performed at the moment of delivery. These products are not refunded or exchanged; you can review the preview and contents of a product before buying (bundle contents are fixed and shown in advance). A boost activates on the server the moment it is given and its 30-day period starts running.

The only exception is a defective product: if the product you bought does not look or work as advertised, write to [email protected]; we will fix the problem or, if we cannot, refund the product. Your statutory rights regarding defective services remain intact in all cases.

The 10 free boosts that come with a Pro subscription are also covered by this section: no separate refund is made for free boosts that have been used.

You can cancel TEBHOS Pro and Business Class subscriptions at any time:

• •in the app under User Settings → Subscription (Server Settings for Business Class),
• •via the subscription-management link in Polar's purchase-confirmation email,
• •or by writing to [email protected] from the email address registered to your account.

Cancellation takes effect at the end of the billing period you are in: no charge is made for the next period and you keep all benefits until the end of the period you have paid for. No refund is made for the remaining time. If you change your mind before the period ends, you can reactivate your subscription.

Cancellation deletes none of your data; your messages, files, servers and the shop items you bought stay with you. At the end of the period only the subscription limits return to the free level. A Business Class subscription is tied to the server; if the server is deleted, the subscription ends and the remaining time is not refunded.

If you want a refund within 5 days of a renewal (for example because you did not notice it), Section 2 applies: write to us and we will review your request.

The Turkish Distance Contracts Regulation gives consumers the right to withdraw from distance contracts within 14 days without giving a reason. However, under Article 15 of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer.

All of TEBHOS's paid services fall within this scope: Pro, boosts, shop items, Business Class and gifts are applied to your account (or the recipient's account or the server) and performed instantly the moment the purchase completes. On the checkout page we state clearly that you consent to performance starting immediately and that with this consent you lose your right of withdrawal; once you complete the purchase, your statutory right of withdrawal ends.

If you did not give this consent, or the service was not applied to your account, you can exercise your right of withdrawal by writing to [email protected] within 14 days of purchase; the price is refunded within 14 days of your notice using the payment method you used.

The 5-day refund request right in this policy is independent of the statutory right of withdrawal and is offered in addition to it, as our good-faith policy.

If you believe a purchase was made from your account without your knowledge, that you were charged twice, or that your card was used without permission:

• 1.Write to us immediately: report it to [email protected] from the email address registered to your account, including the date and amount of the transaction and the Polar order number (if you have it). Reports of unauthorised transactions are not subject to the 5-day window; report them as soon as you notice.
• 2.Secure your account: change your password and enable two-factor authentication. If needed, we will temporarily lock your account.
• 3.Review: we review the transaction together with the Polar records, refund amounts found to be unauthorised and revoke the products concerned.

Your right to dispute through your bank (a chargeback) always remains; however, writing to us first is much faster in most cases. When a chargeback notice arrives, the products concerned may be temporarily switched off during the review. In the case of unjustified or bad-faith chargebacks, the products are revoked and a restriction may be applied to the account.

Send your refund request to [email protected] from the email address registered to your account. To help us resolve it quickly, include:

• •the email address registered to your account (if you are writing from another address, say so),
• •the product you want refunded (for example "Pro monthly", "Server Boost × 2", "gift code"),
• •the purchase date and amount,
• •the Polar order number from Polar's confirmation email,
• •a short explanation (optional; if you are reporting a defective service, describe the problem).

As there is no separate self-service refund tool in the app, the whole refund process is handled via support email. We confirm receipt of your request by email and notify you of the outcome by email.

• •Response: we usually respond to refund requests within 48 hours.
• •Decision: reviewing a request and notifying you of the outcome usually takes up to 5 business days.
• •Money back: an approved refund is initiated through Polar the same day; depending on your bank, it can take 5–10 business days to appear on your card or account. If the refund has not appeared within that time, write to us again with your Polar order number and we will send you the transaction record from Polar.
• •Refunds under the right of withdrawal (Section 6) are made no later than 14 days after your notice.

Nothing in this policy limits your rights under mandatory consumer legislation regarding defective services, refunds, the right of withdrawal or anything else.

If you are not satisfied with the outcome of a refund request, your right to apply to the Consumer Arbitration Committees (within the monetary limits in the legislation) and to the consumer courts remains intact; you may apply to the committee where you live or where the transaction took place. Disputes are governed by the law of the Republic of Türkiye (see Terms of Service, Section 11).

This policy is written in Turkish; this English translation is provided for convenience and the Turkish text prevails in case of conflict. Important changes are announced in the Changelog; purchases made before the effective date are subject to the conditions in force on the date of purchase. Our seller details are on the Company Information page.